You want to set up and configure a Somfy TaHoma switch, but it is impossible to detect the gateway or connect it to the Wi-Fi Network. Find here troubleshooting tips and solutions to resolve the issue and ensure smooth setup and connectivity for your TaHoma switch.

1. Detection issue

First of all, in order to be detected, the LED located on the top of the TaHoma switch must flashing blue. Otherwise, I invite you to refer to the FAQ: Why the TaHoma switch is not flashing blue at the begining of the installation process?

However, if the TaHoma app still fails to detect the gateway even though the LED is blinking blue, please follow the following steps:

1. In the settings of your smartphone, check that the TaHoma by Somfy application has permission to use your phone's Bluetooth.
2. Go to the Bluetooth settings of your smartphone, in the list of known Bluetooth devices, do you see the TaHoma box? If yes, remove it.
3. Turn off the Bluetooth on your phone, reboot the smartphone, and then re-enable Bluetooth.
4. Reboot the TaHoma switch by unplugging and plugging it back, wait for two minutes for the box to restart,.
5. With the help of a pin, press and hold 10 seconds the reset button located deep in hole, near the PROG button under the gateway. You should feel the button click with your pin, otherwise the pin is not long enough.

Try the connection procedure again, if it fails once more, repeat the previous steps by placing the TaHoma device in a different location, away from any devices that may cause radio signal interferences (such as electrical panels, televisions, TV boxes, etc.).

2. WiFi connection issue

Once the TaHoma switch is detected, if you encounter issues with the connection to the Wi-Fi network, please follow the steps bellow to solve your problem:

A. The WiFi network prerequisites

To connect your TaHoma switch, your WiFi network need to respect some prerequisites:

1. 2.4 GHz WiFi network only, no 5 GHz.
2. The Wi-Fi password must not exceed 26 characters and should not contain any special characters (#, !, é, ...).
3. The Wi-Fi password must be encrypt with the WPA2 protocol.

If you are unsure to know how to make the checking of those prerequisites, please contact your internet service provider.

B. Troubleshooting tips

If you are sure that the WiFi network respect all the prerequisites but it is still impossible to connect the TaHoma to your network, please follow this steps:

1. Turn off the Wi-Fi of your smartphone, reboot the smartphone, and then re-enable Wi-Fi.
2. Reboot the router and the TaHoma switch by unplugging and plugging it back, wait for two minutes for the restart of the both equipments.
3. Make sure that your smartphone is properly connected to the same Wi-Fi network to which the TaHoma switch will need to connect. (Reminder: No 5GHz Wi-Fi)

Try the connection procedure again, if it fails once more, repeat the previous steps by placing the TaHoma device in a different location, away from any devices that may cause radio signal interferences (such as electrical panels, televisions, TV boxes, etc.) and close to the router.

If despite your manipulations the situation remains unchanged, we invite you to contact your after-sales service.